. No Internet or slowness after installing Net Nanny
. How do I disable the firewall in McAfee?
. How do I disable the firewall in Zone Alarm?
. How do I disable the firewall in Norton?
. How do I disable the firewall in Avast?
. How do I disable the firewall in Trend Micro?
. How do I disable the firewall in Windows Defender?
. How do I disable the firewall in AVG?
. How do I manually add / approve websites?
. Do I have to constantly download lists of bad websites and update the software?
. I want my children to have access to social networking sites, but I just want to make sure they aren’t doing things they shouldn't?
. I uninstalled Net Nanny on one computer, but I get an error message saying I’ve reached the maximum number of installs for this license.
. What happens if I accidentally "deactivate" the wrong computer in "My Account?"
. How do I re-load my Net Nanny software?
. How do I disable common spyware software?
. I can see the name of the website my kids went to but it doesn’t tell me what kind of site it is?
. Can I be notified at work when my kids are trying to view inappropriate websites?
. What operating systems is Net Nanny compatible with?
. How do I uninstall Net Nanny program?
. How do I check on the internet activity remotely when I’m out of town?
. Can I make changes to my child's profiles from work?
. Can my children disable Net Nanny software?
. Do I have to change my ISP account to use Net Nanny?
. How do I change the override password?
. I have more than one computer--can I use the same settings on all of them?
. I have problems starting Yahoo! Messenger after installing Net Nanny. What do I do?
. If I want another person to be an administrator too, how do I do that?
. What if I forget my administrator password?

One of the main causes for slow or no connectivity is that the firewall, anti-virus and/or anti-spyware programs did not get disabled during installation. One of the first troubleshooting steps that can be taken is to uninstall and reinstall making sure these items are disabled during install.

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Open McAfee Security Center
Click on Advanced Menu
Click on Configure
Click on Computer & Files
On Virus Protection choose Off
On Spyware Protection choose Off
Click on Internet & Network
On Firewall choose Off

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Right-click the Zone Alarm icon in the System Tray and select Shutdown Zone Alarm. If these instructions doesn't pertain the version of Zone Alarm that you have installed, please contact Zone Alarm technical support.

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For Norton:
Open Norton Internet Security
Click on Norton Internet Security tab
Select Settings
Click Auto- Protect > Turn Off
Click Personal Firewall > Turn Off (to enable click on Turn On)

For Norton 360:
Start Norton 360
In the Norton 360 main window, in the upper-right corner, click Tasks & Settings
In the Tasks & Settings window, on the right, click Change Advanced Settings
In the Advanced Settings window, click Virus & Spyware Protection Settings
In the Automatic Protection Settings tab, uncheck Turn on Auto-Protect, and then click Apply
Under "How long would you like to disable Auto-Protect for?" select Until I turn it back on, and then click OK
Click Firewall Protection Settings
Under Firewall, click Off
Click Apply
Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK
Click Close

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Right click on the Avast a-ball icon in the System Tray. Click on Stop on-access protection

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In the Trend Micro PC-cillan Internet Security main window, click Network Security > Personal
Uncheck Enable Person Firewall
Click Apply

If these instructions do not pertain to the version of the program that you have installed please contact Trend Micro technical support.

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Open Windows Defender
Click Tools
Click General Settings
Scroll down to Real Time Protection Options
Uncheck Turn on Real Time Protection (recommended)
After you uncheck this, click on the Save button
Close Windows Defender

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To disable the AVG Firewall, please:
Open AVG User Interface
Double-click on the Firewall
Select "Firewall disabled"
Save the changes

To disable the Resident Shield (Anti-Virus), please:
Open AVG User Interface
Double-click on the Resident Shield
Un-tick the option "Resident Shield active"
Save the changes

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To manually add allowed or blocked websites follow these simple steps: 1) Log into Net Nanny 2) Click the "Exceptions" Icon 3) Select "Add" and type in the URL (example: www.netnanny.com) 4) From the Dropdown menu, select "Allow" or find an appropriate category. 5) Select "Ok" and you're done!

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Net Nanny doesn't depend on "Black Lists" of bad websites in order to filter. Net Nanny has developed the most advanced filtering engine in the industry which uses dynamic contextual analysis. That is just a fancy way of saying that even if a website is brand new we can look at the contents of the website and determine if it is okay or not based on your custom settings. If you ever do need a software update Net Nanny updates itself automatically on the Internet. You never need to install an upgrade yourself and you will always have the most current version available. As the Internet changes, so does Net Nanny’s’ software

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Net Nanny is the first Internet filter that allows you to monitor social networking activity on sites like Facebook without totally shutting it down. Through our Social Network dashboard you can see their entire Facebook profile, what pictures they are posting online and who their friends are.

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This usually happens because you are not connected to the internet or your firewall may be blocking Net Nanny from contacting our servers while uninstalling Net Nanny. To free up that license, simply log into "My Account" and select "Deactivate" for the appropriate computers.

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No need to worry, as long as Net Nanny is installed, Net Nanny will eventually reactivate itself and synchronize with your "My Account".

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The quickest way to re-download software is to visit http://www.netnanny.com/downloads or http://www.contentwatch.com/downloads where you can find the latest versions of our software.
To check on which software titles you have a current license to, log into your My Account. The download option and your registration number are always stored there as well.

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SpyBot TeaTimer:
1. Open Spybot and click on Mode and check Advanced Mode
2. Check yes to next window.
3. Click on Tools in bottom left hand corner.
4. Click on System Startup icon.
5. Uncheck Teatimer box.
6. Click Allow Change box.

SpywareGuard:
Right click the running icon of SpywareGuard, it will open the program. Then go to Menu, file, exit.
Then confirm the program is closed.

SpySweeper:
1. Open it
2. Click Options over to the left then program options
3. Uncheck "load at windows startup".
4. Over to the left click "shields" and uncheck all there.
5. Uncheck "home page shield".
6. Uncheck "automatically restore default without notification".

Ad-Watch:
Right click on the Ad-Watch icon in the system tray. At the bottom of the screen you will see 2 options, "Active" and "Automatic".
Active: This will turn Ad-Watch OnOff without closing it. Automatic: Suspicious activity will be blocked automatically.
Uncheck both options as shown in the accompanying sample.

Spyware Doctor :
1. Click the Spyware Doctor icon in the System Tray.
2. Click Settings.
3. Click Startup Settings under Pick a Category.
4. Uncheck Run at Windows startup.
5. Click Apply and Exit Spyware Doctor

Spyware Doctor will also identify incorrectly identify us as 'spyware' and remove the program from your computer. To safe list our program you mad add us to the "Ignore List".
1. Run a Spyware Doctor scan with ContentWatch installed
2. In the results window, de-select all items except for ContentWatch
3. With ContentWatch selected, click on the "(click to select which infections should be fixed)" link
4. Choose "Move Checked to Ignore List"
5. This will place ContentWatch applications in the Ignore list, and will allow the two applications to remain functional on the same machine.

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Net Nanny online reports allow you to dive into the details of each individual user to view their Internet transactions. The actual URL names appear on the reports which are live links that allow you to open and view each website.

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As the Administrator can login to Admin Tools and set up E-mail Notifications. You can set each profile to send a notice for one, or all of the following:
When a user receives a warn message
When a user receives a blocked message
When a user overrides a block
When a user requests an override

Net Nanny 6.0 now also sends IM Alerts (Anti-Predator/Cyberbullying)

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Net Nanny is compatible with Windows 2000, XP and Vista.

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Windows 2000 and XP
Step 1
Click Start
Click on Settings
Open Control Panel
Open Add or Remove Programs.
Left click 'Content Protect' or 'Net Nanny' and click the 'change/remove' button.
Be sure to click 'yes to all'.
Restart your computer and the changes will take effect.

Step 2
Open My Computer
Click on Tools at the top
Click on Folder options
Open the View tab
Select the circle next to Show Hidden Files and Folders
Click Apply and then OK

Delete the ContentWatch Folders from the following locations:
c:program files
c:documents and settings all users application data

Windows Vista:
Step 1
Click Start
Click on Settings
Open Control Panel
Open Programs and Features
Left click 'Content Protect' or 'Net Nanny' and click the 'change/remove' button.
Be sure to click 'yes to all'.
Restart your computer and the changes will take effect.

Step 2
Open Computer and then click on the Alt key on the keyboard
Click on Tools at the top
Click on Folder options
Open the View tab
Select the circle next to Show Hidden Files and Folders
Click Apply and then OK

Delete the ContentWatch Folders from the following locations:
c: program files
c: programdata

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You can access our Remote Management Tools by going to http://manage.contentwatch.com. This will require you to login with your e-mail and admin password.
Once logged in you manage your settings. You can also view reports remotely, but first you must first go to Filter Settings and click on "Allow Remote Viewing of Reports." Once this checked reports should start showing within 6 to 8 hours.

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Net Nanny gives you the unique ability to remotely manage all of your Net Nanny profiles and settings. Use your administrator email and password to sign in to the manage.netnanny.com Web site, and then make the desired changes to the user profile settings.

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In the past, if your child knew your administrator password the answer is yes. Now with a biometric signature this is impossible for your children to gain access to the administrator tools.

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No, Net Nanny functions with most ISPs. Because Net Nanny is installed on your computer, it doesn't conflict with anything your ISP is doing.

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Log in to the Net Nanny Admin Tools. Under Family Settings, click Passwords; then under Block Override, type a new password and click OK to save your changes.

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Yes, Net Nanny is very portable that way. By importing existing accounts during installation, the original settings follow you to each computer. This is also very useful when a computer needs to be replaced. During installation, select Existing User, and then click Next. When prompted, enter your email address and password. Net Nanny imports all your account information.

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In Yahoo! Messenger, open the Preferences section and select the Connection category. Make sure that connection is set to Firewall with no proxies. You should then be able to connect.

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Net Nanny allows you to assign as many administrators as you need. Sign in to the Net Nanny Admin Tools and select the user you want to assign administrative privileges to. Click Profile Settings, select the Administrator check box, and then click OK. After a user is assigned to be an administrator, he or she can open Net Nanny, view reports, and remotely manage profiles.

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If you forget the primary administrator password, you must do one of the following:

1. If you have more than one administrator account, another administrator can change your password for you by logging in to Admin Tools, selecting your user profile from the Users list, and changing the password in the Profile Settings dialog.

2. At the Admin Tools login, click Forgot Password. Your Web browser launches and takes you to the ContentWatch™ Web site where you are asked to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. When you type the secret answer, you are then allowed to change your password for this account.

3. Select Remote Management from the system tray icon menu and, in the Web page that appears, click Forgot Password. You are prompted to enter the email address you specified when installing Net Nanny. An email is then sent to this address containing a link to a Web page that asks you the secret question you entered when you installed Net Nanny. When you type the secret answer, you are then allowed to change your password for this account.

4. Send a password request to info@contentwatch.com or call Customer Support at 1-800-485-4008. You must provide the following information to change the primary administrator password:
Administrator name
Registration key
Account name
Email address (where to send password)
Secret question and answer

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